Gardens of the Sun jewelry is warranted against any defects, like loose stones or if your jewelry arrives in less than stellar condition due to mishandling. Simply put, if we made a mistake, we’re committed to fixing it.
Our silver jewelry is warranted for 3 months from the date of shipping, and gold jewelry 12 months from the date of shipping.
The warranty doesn't cover scratches, dullness of metals or stones, or jewelry that has been stolen, lost, dropped or damaged in any other way. This warranty does not cover the gemstones or diamonds in your jewelry.
Having your jewelry resized, altered or repaired by another jeweler voids the Gardens of the Sun warranty.
We do a strict quality control before we package and ship every single item, and we make sure your stones and metals are at their most beautiful before being wrapped up. To claim a warrant, please email email@example.com with a description of what happened, a photo and your order number, so we can help make it right.
Is your jewelry not quite the right size or not quite what you expected?
We accept returns on ready-stock items within 14 days of receiving your order. If the jewelry is meant as a gift and you need more time, please let us know beforehand. We'd be happy to extend the return period for you.
Please email firstname.lastname@example.org with your order number and why you'd like to return it. To be eligible for a return, your jewelry must be unused and in the same condition that you received it. This means free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. It must also be in the original packaging. We don't accept returns on custom made jewelry.
If returning an item from overseas, import charges will be deducted from your refund. We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We'd love to say we've got a "no questions asked" return policy, but we don't work that way. We strive to always be better. We'd like to hear why you return your jewelry so that we can continue to improve. If there's anything you're unhappy with, please let us know so we can fix this and make sure it doesn't happen again.
CHANGES TO YOUR ORDER
We work hard to process your orders and get your jewelry to you as quickly as possible. We can't make any changes to your order once it has been shipped. If you need to make any changes or cancel your order please contact us right away at email@example.com.
CUSTOM MADE JEWELRY
Unfortunately, commissioned pieces and custom orders (including engraved pieces and special ring sizes) are non-refundable.
We do want you to love your piece. If the item is damaged or we made a mistake, we'll work with you to fix it. If you need resizing, or need further work to perfection your custom order, please email firstname.lastname@example.org.
There's a 48 hour time window for you to cancel your custom order at no cost. A bespoke piece is handmade especially for you, so once production starts it can't be cancelled.